The Client Engagement Process

Many of our clients seek us out or have been clients in the past. When we engage new clients we focus on those potential customers that may needs similar to our existing clients so that our capabilities will be best utilized.

1. Introductions

We try and capture enough information from our clients to determine if we can help or suggest someone who can.

1. Skills, Domain Expertise & Project Descriptions
2. Role Requirements Evaluation

If a client believes we can be of assistance only then do we prepare a profile of their immediate requirements.

1. PRP reviewed by Client
2. PRP evaluated against Foothills Team Capabilities
3. Short-list of Candidates evaluated by FCG Account Manager for fit
4. Appropriate Candidates Presented to Client

After the client reviews potential candidates they can change how they would like the project responsibility to fall.

1. Client Makes Final Determination on Project Roles

1. Our engagement database has sophisticated metrics and measurement to identify potential candidates whose skills are aligned with your needs, but nothing can beat an in-depth conversation with a real live person.
2. We probe our candidates to ensure they are a right fit and are excited to work on your project

1. The account manager selects the best and forwards the candidates to the client
2. We won’t send someone over-skilled because the potential exists they will leave for another opportunity more aligned with their skills
3. We won’t send someone not qualified because they will be a liability to your project

1. We would be presumptuous to think we know if a candidate is the absolute perfect fit
2. You may have an attribute you are looking for that is intangible
3. We want you to be excited about our consultant

FCG collection project information from both the client and the candidate to ensure nothing falls through the cracks and jeopardize a client project.

1. Collection of Feedback information from Client throughout project
2. Collection of Feedback information from Consultant throughout project

Key criteria from the engagement is captured in the Engagement Database (EDB) and systematically recalculates key client and consultant ratings.

1. FCG Engagement Database Client Information is Updated and Scaled
2. FCG Engagement Database Consultant Information is Updated and Scaled